Tracking Twitter Clicks and Conversions with bit.ly, Hootsuite, and Visibli

So how do you measure the success of a Twitter campaign? Usually you include a link in your tweet that you hope will direct potential customers to your landing page or third party page with useful information.  You may think  you can just check Twitter clicks by looking at Twitter referrals on Google Analytics or your preferred Web Stats app. After all, a click on a Twitter link does include a "Referer: http://twitter.com” line in the request header.

The first problem is that not all Twitter clients are web browsers, about half are mobile apps that won’t include the referral information.

What about Twitter links that land on third party sites? You may want customers to read a review of your service on an independent site.  You won’t see those clicks.

Websites often include Twitter widgets, using the Twitter RSS feed. These clicks will appear to be from the website, not Twitter.

The bottom line is that you can’t just rely on your website stats to track Twitter campaigns.

Link Shorteners

If you send links with your Tweets, you’re probably already familiar with link shorteners. They make links neatly fit into the 140-character limit in Twitter. But these services almost always offer link tracking and analytics as well, making them ideal tools for tracking Twitter campaigns. I’m including three services here that have some unique features that will help your digital marketing efforts.

Bit.ly

Until Twitter came up with their own link shortener, Bit.ly was Twitter’s default and it is still the most popular service. Once you sign up for an account, you can find out who shared your links, locations of the users who accessed that link, and total number of clicks.

Even if you don’t have an account, you can get stats of a particular link just by adding a “+” at the end of the link like this: http://bitly.com/m3FDlQ+

Unique features:

Hootsuite

Hootsuite provides a whole suite of services, one of which is domain name shortening and analytics.   You can recognize the shortened links as Ow.ly or Ht.ly. This tool lets you manage multiple Twitter accounts, schedule tweets and monitor results. You can also manage Facebook and LinkedIn accounts.

Unique features

  • Twitter Scheduling – Rather than sending multiple posts at once, you can schedule them throughout the day or week. This is convenient for both you and your followers.
  • Auto Posting – automatically send your posts to ping.fm which can in turn post to multiple other social networks, thus keeping all your posts in sync.

Visibli

Visibli is a link shortener that also has some impressive statics information available for both Twitter and Facebook page links.

Unique features

  • The Engagement Bar – This is a nice feature that helps users stay on your page after you provide an external link. You can create a small bar across the the top of the page so when you tweet an external link, your URL and RSS feed is still displayed. It’s probably best just look at an example – notice the bar at the top:
  • A Study of Fan Engagement on Facebook Pages by Visibli

Summary

One the most important aspects of a marketing campaign is measuring success. These three tools can help you monitor and document the effectiveness of your social media marketing plan.

If you are familiar with these tools or would like to suggest others, please leave a comment below.

Getting Started with Twitter – Strategies for Small Business

Along with Facebook and LinkedIn, Twitter is one of the top three platforms in Social Media Marketing. As a marketing platform, Twitter has experienced phenomenal growth. But as a small business, you may wonder how you can take advantage.  Here are a few ways large businesses are using Twitter.  One of the best things about Social Media marketing is the low barrier of entry.

Getting Started

Register some accounts
If you intend to use Twitter for both business and personal communication, it’s a good idea to create separate accounts. This requires separate email accounts, one for each Twitter account. If you are using gmail, and your account has period in it, you can simply adjust its position. For example, if your account is j.smith@gmail.com, use that for one Twitter account and use js.mith@gmail.com for the other one. They’ll go to the same place.
At the very you want to reserve your business brand as a Twitter account before someone else does. Twitter is rife with imposters. Here is Twitter’s guide for Businesses.
Create a Profile
It’s important to upload a photo or your business logo, nothing says “newbie” like the default Twitter egg avatar. Also you’ll want to create a bio using key words associated with your business and be sure to add your website or blog URL.
Explore
Take a look at what others are doing in your industry, especially your competitors. Note how their profiles are set up and check out their followers. Also do a search of your business name, your customers may already have written about you.
Get some followers
For your business Twitter account, you need get a few hundred followers to appear credible. At first, quantity is better than quality. The best way to get followers, is to follow others in your industry. If they don’t follow you back after a couple days unfollow them. A service like Tweeter Karma can help.  Look at the profiles of others in your industry and see if they have any relevant lists. Look at the members of the list and follow them. You can also use a service like Twiends to get a lot of followers fast.
Manage your followers
Once you have a decent number of followers, you need to start focusing on their quality. Unfollow all those who are not in you industry or potential customers. Drop those who tweet spam, look automated, just playing a numbers game (ie have #teamfollowback in their profile or tweets) Look at the following/followers ratio of  those you follow. You should end up with more followers than people you follow.
Put the Twitter Follow Button on your website, blog and email campaigns.  Put your Twitter name on your print media.
Use Twitter Tools
There’s a whole industry built around software tools that enhance or make Twitter easier. You’ll want to check out desktop and mobile Twitter clients like Seesmic and TweetDeck.

Summary

Learning how to engage with your customers and vendors using Twitter will help grow your small business by enhancing your brand. If you’ve had experience using Twitter for your business, please comment below.

Email Marketing Tips for Higher Responses and Conversions

With the rise of Social Media and Mobile Marketing, email may seem a bit  like yesterday’s technology. As much as people are attracted to the latest thing, old-fashioned Email is still the best way to get and retain customers for small businesses. Asking customers to subscribe to your email newsletters and bulletins should be a standard question at your point of sale. Also, you’ll have a better chance of getting them to sign up if you offer some kind of bonus or discount.

Assuming you’re using a small business email marketing service, the issue becomes how to get customers to read your entire email, and convert email links to sales. Email is both easy and hard,  a powerful tool that is readily misused.

Here are some tips on how to craft your customer emails:

Clearly Define your Goals

Before starting an email campaign, it’s very important to identify your business goals in a clear and quantitative way. Are you seeking to promote new products? Clearing out inventory? Targeting certain subscribers? Getting more foot traffic? By having goals, it will be easier to draft your campaign and monitor results.

Engage the Reader in the Subject Line and the First Few Sentences

A recipient first looks at the Subject line. By all means,  it should not look like spam. It must be interesting or familiar, or it will be discarded. Put yourself in your customer’s shoes.

Most people have a preview pane turned on by default in their email app. This means the first part of your email, which is displayed there, plays a crucial role in the decision whether or not to open. This is where you want to build on the content of the Subject line. Fill it in with the core points of your marketing campaign, listing your best offer or key benefits.

Personalize

Who doesn’t like to be greeted by name? When you collect customer’s email, be sure to also get their names. With email marketing, personalization is key.  Use mail merge tools when possible to address the recipient by name.

Get the Reader to take Action

As part your campaign, you’ll generally need the reader to take some action, come into your store for an event, click on a link to a landing page where there may be a form or special offer. You want to make sure that it’s absolutely clear what you expect them to do and they can expect from you in return.

If you direct them to a landing page on your website, make sure it matches the visual style of the email, and looks like what they expected from the email.

Stamp your Brand on It

Be consistent with formatting and tone. You want your customers to immediately recognize your style and brand. Set up a unique template that defines your business. This makes it easier to create future campaigns and markets your brand.

Know When to Send

Newsletters should be sent out at least once a month. If sent more infrequently, readers may forget they subscribed and think your email is spam. You emails should  be sent on a regular schedule and on-time.

Don’t Land in the Junk Filter

 If you use multiple dollar signs or exclamation marks in your email, not only will you turn off readers instantly, you message will most likely be tagged as spam by the recipient’s junk filter.

Answer Questions

Email is a two-way street and often you’ll get questions from customers after an email newsletter or campaign. User questions make excellent content for the next newsletter.

Let them Opt-In and  Opt-Out

No one wants unsolicited email, and annoyed customers are worse than no customers. So It’s important that you only include those who have opted-in, via a signup sheet or a click through.

It’s equally important that they have the ability to opt-out. However, unsubscribe instructions, along with legal disclaimers should be at the bottom of the page, and especially not in the preview pane area.

Most email marketing services have opt-out capability, along with list-management.

Summary

Essentially, you want to spend some time  planning your email marketing efforts to achieve the best results. Know what you want to accomplish, understand the market segment you are targeting, write your copy in way that your customers will want to read.

If you have had experience with marketing campaign and have any additional tips, please comment  below.

Socialcam, Qik, and Thwapr: Mobile Apps for Easy Business Video Sharing

Using video to promote your business once meant hiring a local production company, giving them a few days  edit and finally, produce some media for your website or event. These days, with Social Media Marketing taking off, there are many new ways to use video.

UGC, or User-Generated Content is a low-cost way to create video straight from your phone that can be a powerful marketing tool.

The problem is, although many people record video of company events, product demos, and reviews on their phones, too often, it stays there. It’s a snap to get out your phone and press record, but not so easy to get video on your website, blog or YouTube.

Even phones with built-in YouTube Apps require a ridiculously complex process prior to uploading.  Maybe you’ve even tried to send video via text or email. I’m guessing you had some difficulty. The video is either too big, too long or the wrong format for the recipient’s phone.

If you think about it, up till now, the most popular method of sharing mobile video is by passing it around.

There are a few recently released smartphone apps that aim to make the process much easier and more effective. Smart business people are using them for things like showing real estate or recording meetings.

Socialcam

Socialcam – is a free App for the iPhone and Android by Justin.tv. It really makes uploading video to social media sites a breeze. In fact you don’t even have to worry about uploading, it’s done in the background and video can be of any length.

After recording, you have the option to post to Facebook, Twitter, Posterous, Tumblr, Text Message, or email. The Posterous option is nice because Posterous itself has an auto-post feature to even more social media sites.

Video will play on any device that supports HTML5 or Flash, just be aware that this will exclude some devices. Socialcam is also has social media capabilities, so you can tag, comment and rate video.

Qik Video Connect

Qik Video Connect -Owned by Skype, this app works not only on Apple and Android, but on a wide variety of other phones. The feature that really sets Qik apart, is the ability to broadcast live events. This is great if your business has contests,  entertainment or sponsors a local sports team. But it also does video on demand and even has built-in editing.

Qik enables easy uploading to Facebook, Twitter and YouTube. Other interesting features are VideoMail and the ability to do VideoChat between iOS and Android devices.

Thwapr

Thwapr – is positioning itself as a replacement for MMS. Traditional MMS is the default way to send multimedia on phones, but has a serious shortcoming, a 300K size limit. This is OK if you are sending a very, very short clip, but really doesn’t cut it these days.

The Thwapr iPhone App can send your full length video to over 300 different models of handsets. It optimizes the video size, format and quality for each device. Mobile to Mobile video sharing, geo-tagging, and easy uploads to Facebook and Twitter are included.

Summary

Using one of these apps can help get video off of your phone and put it online, where people can see it.

One last word of advice, give your video a quick edit before you upload. Just use the best parts, you don’t want to be boring. Qik and Thwapr have editing capabilities, with Socialcam you can use Apple’s iMovie or Android VidTrim.

If you’ve used any of these Apps, please leave a note below about your experience.

4 Easy Ways to Add a “Contact Us” Form to your Website or Blog

If you have a small business website or a blog, it’s generally ill-advised to publish your email address because that tends to be a spam-magnet. But you still want to give your customers or prospects a way to contact you.

What’s called for is a “Contact Us” form. It doesn’t reveal your email address. It also lets you control what type of information people give, which in turn,  allows you to qualify customers and respond more effectively.

Sure, creating a form is not too difficult a task for web developers, if they have access to a mail server and a way to handle spam, but sometimes we’re just looking for a fast, effective and free service to do our bidding. Well fortunately there are a few out there that let you create a quick form and give you the code to easily insert into your site.

Key things to look for with these services are spam-blocking tools, CAPTCHA support, and auto-responder capabilities.

Form Services

Here are some of the best ones to check out:

EmailMeForm – The free service get you 5 forms, 50 fields and 200 responses per month which should be adequate for most small businesses. They have plenty of templates and a form designer tool for custom forms. When you’re finished, you get HTML code, Javascript code, or just a link you can add to your site for a nice looking form.

Flite Widgetbox – This site gives you a full range of widgets you can use on your website, slideshows, polls, countdown clocks, etc., but we’re interested in the forms widget. The basic (free) version gives you 5 fields and is ad-supported. There’s not a contact-us form template, so you have to select and add fields yourself. It will insert your form in several social media and blog sites and does support flash.

FoxyForm – This is a site where you can create a contact form very quickly. It includes spam protection and gives you HTML code to insert in your website. It’s very easy, but with limited customization.

Kontactr is good option that includes CAPTCHA.  You can get a button to add to your site, Javascript or HTML. There is no customization, but you get a nice looking free standard “contact us” form.

Summary

Don’t expose your email address on your website. Using one of these services, especially if you’re not a web developer, can save you time and money.

If you’ve used any of these sites or know of other alternatives, please leave a comment below.

10 Small Business Strategies for LinkedIn

Along with Facebook and Twitter, LinkedIn is at the top-tier of social networks. It’s global (200 countries) and has a respectable user-base (over 100 million).  This makes it a prime target for marketing, but it is often overlooked.

It’s a great tool for candidate searches, job seekers, and finding out about mutual connections and interests of potential associates. But there are many other ways you can use LinkedIn:

  • Promote your business,
  • Promote your products and services
  • Get business advice from experts
  • Connect with your customers
  • Get competitive information

LinkedIn itself is a huge search engine with massive Google authority. This means your LinkedIn profile will likely show up when someone searches your name or business.

Specifically, here are some strategies to get the most out of LinkedIn:

LinkedIn Strategy #1

Claim your Name – Register an account in your name and register your business name. At the very least, this will prevent imposters or others with a similar name from using your brand.

LinkedIn Strategy #2

Check out the Competition – Do a search on your competitors. More than 150,000 companies have profiles on LinkedIn. These pages contain invaluable information about your competition, including recent employee movements.

LinkedIn Strategy #3

Find your Connections – LinkedIn can look through your email contact list and automatically invite your associates and customers.  Chances are they are already on LinkedIn. This is a good start.

There are two strategies for making connections on LinkedIn. One is the “Open Networker” approach where your goal is to have a large number of business connections. This lets you cast a wide net, but the water is shallow. It’s more common with Twitter. The other is the “Trusted Partner” approach, where your contacts are fewer, but deeper. In most cases the latter approach works better, but it really depends on your business goals.

LinkedIn Strategy #4

Recommendations – They are a unique feature of LinkedIn. But how do you get them? You can ask your customers, associates, or vendors. But actually, a better strategy is to write recommendations of others first. People will reciprocate.

Recommendations will appear in search results. They’re important because they give you credibility. Here are some tips on writing good LinkedIn recommendations.

LinkedIn Strategy #5

Find Groups to Join – LinkedIn has many special interest groups you can join including those built around specific industries and business topics. LinkedIn will recommend groups for you to join, but you may be better off looking at the profiles of your associates and competitors to see which groups they’ve joined.

If you can’t find a group, you can start one. This gives you access to member emails and lets you engage with the group as it gets bigger.

Get involved in discussions and comment on posts. Answering questions in your industry can win you business and let you soft-pitch your products.  You can also get answers to your difficult business questions here and take advantage of industry experts.

LinkedIn Strategy #6

Boost you SEO – Be sure to enter your website and blog URL links in your LinkedIn Profile, but  use your keywords as Anchor Text. In your profile, under websites, you can enter three URLs. On the left drop-down box, don’t choose “Blog” or “Website”, choose “Other”. Then enter your keywords. For example, for my blog, I used “Digital Marketing”. You can enter the same website in all three places with different keywords if you like.

LinkedIn Strategy #7

Get your Blog Promoted – If you have a blog, LinkedIn is an excellent marketing channel. There are two applications you can add which will let others see a summary of your posts right on LinkedIn. If you use WordPress, add the LinkedIn WordPress App. If you use another blogging platform, install the Blog Link App. It supports TypePad, Movable Type, WordPress.com, WordPress.org, Blogger, LiveJournal and others.

LinkedIn Strategy #8

Try a LinkedIn Ad Campaign – It turns out that, like Facebook, LinkedIn has it’s own Ad platform. The difference is that you can advertise to business professionals not just random users. You pay per click or impression and you can budget the total amount.

LinkedIn Strategy #9

Promote your Events – There’s a LinkedIn App called “Events” that lets you create events if you attending or hosting. You can then invite customers and meet them in-person. It’s an excellent way to organize upcoming events.

LinkedIn Strategy #10

Sync LinkedIn to FaceBook and Twitter – Why write separate updates? Send posts to all three places at once.

Summary

If you’ve overlooked LinkedIn as a marketing platform in the past, you now have an opportunity to address a huge user base and further engage customers, vendors and associates. and promote your business.

If you’d like to add any LinkedIn strategies that have worked for your business, please leave a comment below.